Toggle Navigation Toggle Navigation
  • Lumen Connect overview
  • Getting started/General
  • Services
  • APIs
  • Monitoring & Reports
  • Billing
  • Admin
  • Support
  • Orders (Wholesale)
  • Other portals overview
  • Media portal
  • DDoS Mitigation & Reporting
  • Security Solutions portal
  • VoIP portal
  • View all product support
  • Infrastructure
  • Connectivity
  • Security
  • Communication
  • Media & Entertainment
  • LSR portal
  • Port Out Request tool
  • Virtual Front Office
  • Readiness overview
  • Product-specific readiness
  • Handbooks
  • All infrastructure services
  • Edge Bare Metal
  • Edge Gateway
  • Edge Private Cloud
  • Encrypted Wavelength Service
  • Network Storage
  • All connectivity services
  • Ethernet On-Demand
  • Fiber+ Internet
  • Internet On-Demand
  • IP VPN On-Demand
  • NaaS Port
  • On-Demand services
  • Troubleshooting tools
  • All security services
  • Adaptive Network Security
  • Adaptive Threat Intelligence
  • Application Delivery Solutions
  • DDoS Hyper
  • DDoS Mitigation Service
  • Lumen Defender Powered by Black Lotus Labs
  • Lumen SASE with Fortinet
  • Lumen SASE with Versa
  • Lumen SASE with VMware
  • Network-based Security
  • SD-WAN with Cisco Meraki
  • SD-WAN with Versa Networks
  • Security Log Monitoring
  • All communication services
  • Cloud Voice
  • Hosted VoIP
  • Local Inbound (LI)
  • Lumen Solutions for Microsoft Teams
  • Lumen Solutions for Webex
  • Lumen Solutions for Zoom
  • Lumen Solutions for Zoom for Government
  • SIP Trunking
  • Unified Communications and Collaboration
  • Voice Complete
  • VoIP Enhanced Local (ELS)
  • VoIP services
  • Vyvx® Broadcast Solutions
  • North America
  • Asia Pacific (APAC)

Changing the index number for a favorite on your phone (VVX 50x/60x series)

You can reorder your contacts within the favorites list and on the display. Favorites with the lowest index numbers (1, 2, 3, etc.) appear at the beginning of your list and on your display.

 

An existing index number for a favorite contact cannot be assigned to a new contact if it is already in use. To swap the order of two existing favorites, one of the contacts will need to be temporarily assigned an available number. Editing a contact's index number can be done using the contact's information or favorites list.

To edit a contact's index number using the contact entry:

  1. Press and hold the gray silhouette for one of your favorites.
  1. Tap the pencil icon to edit.
  1. Swipe up on the display to locate the Favorite Index field and tap Favorite Index.
  1. On the keypad, enter the new index number.
  1. Tap the Save soft key.

To edit a contact's index number via the favorites list:

  1. Tap the clock icon, then tap the Favorites soft key.
  1. Swipe the display up and down to locate your contact.
  1. With your contact selected, tap the i icon, then tap the pencil icon to edit.
  1. Swipe up on the display to locate the Favorite Index field (indicates the current index number).
  1. Tap on the Favorite Index field.
  1. On the keypad, enter the new index number.
  1. Tap the Save soft key.