Changing Lumen Connect system administrators

If your current system administrator is no longer with your organization or you need to assign a new person the role of system administrator, contact your Lumen representative. Your representative will submit a request to our Portal Support team on your behalf. The Portal Support team updates the system administrator we have on file for your enterprise ID. That new system administrator can then create and manage any additional users for your organization.

If you need an additional Lumen Connect system administrator for your organization, there's no need to contact us. You can create as many system administrators as you need.