Using Service Status
To access a quick overview of current status information for ANI, 8XX, or calling card services, use Service Status in Lumen Connect.
To use Service Status:
- Using the left menu, do one of the following:
- Click Orders, click Order Status, then click Service Status.
- Click Monitoring, click Voice Reports, then click Service Status.
- Click Orders, click Order Status, then click Service Status.
- Type the ANI, Card, or 8XX number, then click Go.
Lumen Connect shows status information for the service you selected.
The Service Status page for ANIs shows the following information:
- Customer
- Customer Account
- Product Account
- BTN
- # PAC Digits
- VPAC Index
- CIC
- End User Name
- Status
- Bill Begin Date
- Bill End Date
- First Usage
- Last Usage
- Jurisdictions
- InterLATA/IntraLATA Confirm Date
- InterLATA/IntraLATA Confirm TCSI
- InterLATA/IntraLATA Last Processed
- InterLATA/IntraLATA TCSI
The Service Status page for Switched 8XX shows the following information:
- Customer
- Customer Account
- Product Account
- Status
- Bill Begin Date
- Bill End Date
- First Usage
- Last Usage
- RTN
- End User Name
- RespOrg
- PAC Digits
- VPAC Index
- AOS
- COS
- Origination Description
- Complementary Ind.
- Termination
- Lumen is RespOrg
- Lumen Routing Date
- Offnet Routing Date
- SMS Notify Date
- SMS Confirm Date
- RespOrg Reject Date
- RespOrg Reject Description
The Service Status page for Dedicated 8XX shows the following information:
- Customer
- Customer Account
- Product Account
- Status
- Bill Begin Date
- Bill End Date
- First Usage
- Last Usage
- Trunk Group Name
- Switch City
- DNIS
- End User Name
- RespOrg
- COS
- Origination Description
- Complementary Ind
- Enhanced Ind
- Termination
- Lumen is RespOrg
- RO (RespOrg) Reject Description
- Lumen Routing Date
- Offnet Routing Date
- SMS Notify Date
- SMS Confirm Date
The Service Status page for calling cards shows the following information:
- Customer
- Customer Account
- Product Account
- BTN
- Access Number
- # PAC Digits
- VPAC Index
- Status
- Billing Begin Date
- Billing End Date
- First Usage
- Last Usage
- International Status
