Closing a change request
If you no longer need Lumen to work on a change request, you can close the request in Lumen Connect. You can also update information in a change request to save closing a request and opening a new one.
To close a change request:
- Using the left menu, click Services, click Service Requests, then click Change Requests.
Lumen Connect shows all open and recently closed change requests (by default, within the past 30 days) for your organization with a status for each request.
- Search for the change request you want to work with by doing one of the following:
- Scroll through the change requests. If you have more than 20 change requests, you can view the rest of your change requests by using the arrows at the bottom of the list.
- Search for the change request by typing search criteria in the Search field.
- Filter the list of change requests using the Status or Type lists.
- Scroll through the change requests. If you have more than 20 change requests, you can view the rest of your change requests by using the arrows at the bottom of the list.
- After you find the change request you want to close, click the request ID.
Lumen Connect shows details for the change request. (Before you close the change request, review it to be sure you're closing the correct one.)
- Click Close Request.
Lumen Connect changes the status to Closed.
