Editing a saved order status view
After you create a saved view of orders in Lumen Connect, you can edit the view to adjust the columns shown for the view or advanced filters applied (such as the location, order ID, or billing account number). If you no longer need a view, you can delete it. You can also change the default order status view.
Note: You can edit the name, advanced filters, and columns shown for a saved view. If you need to edit the date range or status filters, delete the view and create a new one.
To edit a saved order status view:
- Using the left menu, click Services, then click Order Status.
Lumen Connect shows all open orders and those completed in the past 90 days and lists status of each order in the Status column. If an order has child orders, a icon appears to the left of the order number. (You can use the cards at the top of the page to filter your orders to view install, change, or disconnect orders.)
- Pending—we priced and designed a solution and you accepted it. We’re working on the final details of the order so our team can submit your order.
- Submitted—we submitted your order and are getting credit approval. Once your credit is approved, we will assign a customer care manager to work on your order (depending on the service you purchased).
- In Progress—we’re working on building and testing your service. As progress continues, we’ll email you to let you know the status. If you have questions about your order, contact the customer care manager listed on your order.
- Cancelled—we canceled your order and your service(s). No further progress will be made. For questions concerning the cancellation, contact the customer care manager listed on your order.
- Complete—we completed your order and your service(s) is ready for you to use and manage. We’ve also started billing you for this service.
- From the Saved View list, select the view you want to delete.
Lumen Connect shows orders for the saved view.
- On the light teal bar for the view, click the icon.
- Make your edits to the saved view:
- To edit the name of the view, type a new name in the field.
- To change the columns shown in the view, click the icon, adjust the columns as needed, then click Save. (To return to the default set of columns, click the Customize Columns icon, then click Reset.)
- To change the advanced filters for the view, click the icon, adjust the filters as needed, then click Apply.
- To edit the name of the view, type a new name in the field.
- When you're done, click Save.
Lumen Connect saves your changes to the view.
