Creating a repair ticket for NaaS Port
Using Lumen Connect℠, you can create a repair ticket for a Lumen® NaaS Port connection to troubleshoot an issue such as a failed connection or an existing connection not working. Once you create the ticket, you can track its status with other portal support tickets.
To create a repair ticket for a NaaS Port:
- In the Services widget on the homepage, select NaaS Port from Find by Product or Service Tool.
- Click the icon in the Actions column next to the port you want to create a ticket for, then click Repair Ticket.
Lumen Connect shows the Create New Repair Ticket page and fills in some of the information for you.
- Fill in the remaining details for your ticket:
- Fill in the Repair Information section with the issue that is occurring. If you have a ticketing or tracking number from one of your systems, type it in the Customer Internal ID field.
- In the Authorization section, select the options you authorize Lumen to perform.
- Add screenshots or other documents in the Attachments section.
- In the Contact Information section, do the following:
- In the Preferred Contact Method field, select how you want Lumen to deliver status updates for this request.
- Enter primary contact information for the person you'd like contacted with updates.
- Add secondary contact information if you'd like another person notified of updates.
- In the Preferred Contact Method field, select how you want Lumen to deliver status updates for this request.
- Fill in the Repair Information section with the issue that is occurring. If you have a ticketing or tracking number from one of your systems, type it in the Customer Internal ID field.
- Click Submit Ticket.
Lumen Connect shows a confirmation message with the support ticket ID and sends a confirmation email to the contact(s) you gave us.
- Click OK.
You can now track the status of your ticket in Lumen Connect.
