Changing from a switched to a dedicated termination number on a routing plan
In Lumen Connect, you can change the termination from switched to dedicated for any routing plan for a Lumen® Toll-Free Service. After you make the change, you can specify when the change becomes active. If you need to, you can also change a termination number on multiple routing plans at once (known as bulk edit termination). You can also change a routing plan to another switched termination number.
To change from switched to dedicated termination on a routing plan:
- In the Services widget on the homepage, select Toll Free from the Find by Product or Service Tool list.
Lumen Connect shows all Toll Free services on the enterprise ID.
- Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.
Lumen Connect shows details for the toll-free service you selected.
- From the Call Plan More Actions list, select Edit Call Plan.
- Click on the Global Default gray bar.
- Select the DED radio button.
- From the Primary Trunk list, select the trunk group. (DNIS updates must be done in the Terminating Address list.)
- Scroll down in the box, click Update.
- Click Submit Call Plan.
- Click OK.
