Searching for, sorting, and filtering orders
If you recently placed several orders, you can filter, sort, or search through them to find a particular order so you can view its status. After filtering or searching for orders, you can save the view to access it later. You can edit the view later or delete it if you no longer need it.
To search for, sort, and filter orders:
- Using the left menu, click Services, then click Order Status.
Lumen Connect shows all open orders and those completed in the past 90 days and lists status of each order in the Status column. If an order has child orders, a icon appears to the left of the order number. (You can use the cards at the top of the page to filter your orders to view install, change, or disconnect orders.)
- Pending—we priced and designed a solution and you accepted it. We’re working on the final details of the order so our team can submit your order.
- Submitted—we submitted your order and are getting credit approval. Once your credit is approved, we will assign a customer care manager to work on your order (depending on the service you purchased).
- In Progress—we’re working on building and testing your service. As progress continues, we’ll email you to let you know the status. If you have questions about your order, contact the customer care manager listed on your order.
- Cancelled—we canceled your order and your service(s). No further progress will be made. For questions concerning the cancellation, contact the customer care manager listed on your order.
- Complete—we completed your order and your service(s) is ready for you to use and manage. We’ve also started billing you for this service.
- Use any of the sort, filter, or search tools:
- To search for a specific order or search criteria, type it in the Search field, then press Enter.
- To view only install, change, or disconnect orders, click the corresponding KPI for that type of order. (By default, the Installs, Changes, and Disconnects KPIs show all open orders and orders completed within the past year. The All Orders KPI shows all open orders and orders completed within the past 90 days.)
- To filter the list to orders in a particular status (e.g., Completed), select an option from the Status list.
- To change the date range for orders listed, select an option from the list. To select a custom date range, click Custom Range, select the starting and ending dates for the range, then click Apply.
- To filter your orders based on a specific value, select an attribute from the icon, click the section(s) you want to filter by, type your filter criteria, then click Apply.
- To customize the columns shown, click the icon, then add, move, or delete columns according to the view you want.
- To choose which column to sort by, click the column header for the column. To toggle between ascending and descending order, use the arrows to the right of the field.
- To refresh the information, click the icon.
- To view a saved view, select it from the Saved Views list. (You can also save a view and even set it as the default view.)
- To search for a specific order or search criteria, type it in the Search field, then press Enter.
