Searching for, sorting, and filtering LNP tickets
If you're tracking a large number of local number portability (LNP) tickets, knowing how to use the sort, filter, search, and customize features makes the task simpler.
To search for, sort, and filter LNP tickets:
- Using the left menu, click Services, click Service Tools, then click ELS & LI Management.
- If you have more than one customer number on your enterprise ID, select the customer number you want to work with, then click PROCEED.
- Click LNP Tickets.
Lumen Connect lists all open LNP tickets for your organization and tickets closed within the past 30 days.
- Use any of the sort, filter, or search tools:
- Sort—to sort the list by a particular column, click the column header. To toggle between ascending and descending order, use the arrow to the right of the header. (By default, Lumen Connect sorts the list of tickets by the date the ticket was created—most recent first.)
- Filter—your tickets based on type, status, or creation date. Select an option from the Status or Type fields or change the date range you're viewing. To change the date range, click the Last 30 Days link, select your date range, then click OK.
- Search—type the search criteria in the field to the right, then press Enter. (Lumen Connect filters the list of tickets as you type.)
- Customize—to customize the columns you see, click the icon, then add, move, or delete columns.
- Sort—to sort the list by a particular column, click the column header. To toggle between ascending and descending order, use the arrow to the right of the header. (By default, Lumen Connect sorts the list of tickets by the date the ticket was created—most recent first.)
To save a copy of your search results, click the icon.
