Viewing the status of an LNP ticket
Using Lumen Connect, you can track the status of LNP (local number portability) tickets—requests made to the Lumen LNP team—opened using Lumen Connect and opened by phone. You can view details for all open tickets and tickets closed with the past 12 months. (By default, Lumen Connect shows open tickets and tickets closed within the past 30 days.) You can also view details for a ticket, update information in a ticket, and close tickets you no longer need.
If you have a large number of tickets, you can filter, sort, and use search criteria to locate tickets you want more details for.
To view the status of an LNP ticket:
- Using the left menu, click Services, click Service Tools, then click ELS & LI Management.
- If you have more than one customer number on your enterprise ID, select the customer number you want to work with, then click PROCEED.
- Click LNP Tickets.
Lumen Connect lists all open LNP tickets for your organization and tickets closed within the past 30 days.
- To view details for a ticket, such as notes, click the Lumen ticket ID.
Lumen Connect shows details for the LNP ticket.
SLAs for LNP tickets
| Priority | First update target | Service restoral target |
| Outage | 1 hour* | 4 hours* |
| Impaired | 1 hour* | 12 hours* |
| Escalation | 1 hour* | 24 hours* |
| General inquiry | 4 hours* | 48 hours* |
* In business hours based on Monday–Friday, 6:00am–5:00pm MT (excluding Lumen holidays).
