Submitting a request to add new services
Use Lumen Connect to request additional Lumen Toll-Free, IQ Networking, or Private Line services. Your request will be routed to your Lumen representative, who will contact you for additional information.
To submit a request for new services:
- Using the left menu, click Services, then click Order Status.
Lumen Connect shows all open orders and those completed in the past 90 days and lists status of each order in the Status column. If an order has child orders, a icon appears to the left of the order number. (You can use the cards at the top of the page to filter your orders to view install, change, or disconnect orders.)
- Pending—we priced and designed a solution and you accepted it. We’re working on the final details of the order so our team can submit your order.
- Submitted—we submitted your order and are getting credit approval. Once your credit is approved, we will assign a customer care manager to work on your order (depending on the service you purchased).
- In Progress—we’re working on building and testing your service. As progress continues, we’ll email you to let you know the status. If you have questions about your order, contact the customer care manager listed on your order.
- Cancelled—we canceled your order and your service(s). No further progress will be made. For questions concerning the cancellation, contact the customer care manager listed on your order.
- Complete—we completed your order and your service(s) is ready for you to use and manage. We’ve also started billing you for this service.
- Click CREATE ORDER.
- Click Add.
- From the Service Type list, select the service you want to add, then fill in the form.
The information you'll need for the form varies depending on the service you're adding. For example, if you're adding Toll‑Free service, you'll be asked to provide a toll‑free number we can mirror, as well as the type of termination (e.g., switched, dedicated), ANI, and coverage area. For Private Line and IQ Networking, you'll be asked to provide your name, number, email address, account number, service address, and preferred add date.
- Click Submit Request.
You'll receive an email confirming the services you've added. You can also check your order status in Lumen Connect.
