Activating an alternate call plan
The purpose of alternate call plans is so that you can quickly redirect your inbound calls. We recommend you create several alternate call plans using Lumen Connect to accommodate a variety of scenarios for a Lumen® Toll-Free Service. That way, when an unexpected situation or emergency occurs, all you need to do is activate one of your plans. You can activate alternate call plans from either your mobile phone or computer. You can also update an alternate call plan or delete one if your business needs change.
To activate an alternate call plan:
- In the Services widget on the homepage, select Toll Free from the Find by Product or Service Tool list.
Lumen Connect shows all Toll Free services on the enterprise ID.
- Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.
Lumen Connect shows details for the toll-free service you selected.
- From the Primary Call Plan list, select the alternate call plan you want to activate, then click Go.
Lumen Connect shows the alternate call plan you selected.
- From the Call Plan More Actions list, select Make Call Plan Active.
- Select the date and time you want your changes to take effect, then click Submit.
Important: After you schedule the changes, you cannot edit the plan until the pending changes are activated. You can check the status of the request by selecting Job List from the More Actions list.
