Viewing a Voice Complete phone number profile
As a Voice Complete Feature Manager administrator, you can use Lumen Connect to view the profile information associated with a Lumen® Voice Complete® phone number in your organization: name and time zone, name as shown on caller ID, the associated group, and whether the Mobility feature pack is active for the phone number. If you need to make changes to the user's profile, such as changing their name or resetting their voice portal passcode, you can update their profile. You can also assign the phone number to a user.
To view a Voice Complete phone number profile:
- Using the left menu, click Services, click Service Tools, then click Voice Complete Features.
Lumen Connect shows the groups associated with your Voice Complete service.
- Search for the phone number you want to work with by doing one of the following:
- If you know the group the phone number belongs to, click View Group on the card for the group.
- Otherwise, click the All Numbers tab, then search for, sort, or filter the list of phone numbers to find the one you're looking for.
- If you know the group the phone number belongs to, click View Group on the card for the group.
- When you find the phone number, click the Manage link (in the Actions column) on the row for the phone number.
Lumen Connect shows the calling features for the phone number.
- Click the Profile tab.
Lumen Connect shows the profile information for the Voice Complete phone number.
