Disconnecting a switched 8XX
You can disconnect a switched 8XX in Lumen Connect. Disconnecting an 8XX releases your customer from your Lumen billing account, and shuts the 8XX number off in the switch. Other 8XX ordering options in Lumen Connect include self-service tools and online order forms (OLOFs). Using Lumen Connect, you can also add or change a switched 8XX.
To disconnect a switched 8XX:
- Using the left menu, click Orders, click Manage Orders, then click Disconnect.
- From the Service Type list, select 8XX.
- From the 8XX Type list, select Switched.
- In the 8XX field, type an 8XX number, then click Lookup.
Lumen Connect creates the order form based on the existing information for the 8XX.
- In the Customer Order ID field, type a unique ID for the order. (A unique order ID is required for each transaction.)
- Click Submit Request.
A message pops up with your order confirmation results. You can correct any errors in the order if you need to and resubmit it.
- Take a screenshot or make note of the order confirmation results information. (Clicking OK dismisses the order confirmation information). The results information is not available for later retrieval, but you can look up the 8XX, ANI, or Card on your account in Service Status.
- Click OK.
