AI-powered support tools

Lumen provides AI‑powered tools that support self service and streamline common interactions. These tools are supported by our network, designed to deliver the performance, security, and reliability needed for AI‑enabled experiences—working alongside existing support options.

Swigert email agent

Swigert helps you handle common service-assurance requests faster—such as opening a repair ticket, checking ticket status, requesting service diagnostics, and more—using a simple email conversation.

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Swigert email agent

Swigert helps you handle common service-assurance requests faster—such as opening a repair ticket, checking ticket status, requesting service diagnostics, and more—using a simple email conversation.

Search summary

Within Lumen Connect, use the Help button (available on most pages) to ask a question or search our documentation. Our AI agent provides a summary answer based on your input and includes sources for you to read more.

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Search summary

Within Lumen Connect, use the Help button (available on most pages) to ask a question or search our documentation. Our AI agent provides a summary answer based on your input and includes sources for you to read more.