Welcome to Lumen Connect®

Make one‑time or recurring payments, view scheduled payments, and payment history using Lumen Connect:

• Paying an invoice online
  • Paying by bank account
  • Paying by credit or debit card
  • Enrolling in AutoPay
  • Updating AutoPay payment information
    
  • Unenrolling from AutoPay
• Troubleshooting payment problems
• Viewing a list of scheduled payments
• Canceling a scheduled payment
  
• Viewing your payment history

Create and manage billing‑related requests to Lumen, such as requests for credits, adjustments, address changes, or billing name changes:

• Creating a billing request
  
• Viewing the status of a billing request
  
• Updating information in a billing request
  
• Closing a billing request
• Changing your billing address

Use billing groups to simplify how you manage accounts in Lumen Connect: create custom views to show a set of accounts and to assign accounts (as a group) to user profiles:

• Viewing a list of accounts on an enterprise ID
  
• Creating a billing group
• Updating a billing group
• Renaming a billing group
• Deleting a billing group
• Changing the default billing group view

Use Lumen Connect to create one-time or recurring billing reports to analyze your spend. Select from our standard reports or create custom reports to suit your needs:

• Viewing a standard summary billing report
• Viewing a standard detail billing report
• Creating a custom summary billing report
• Creating a custom detail billing report
• Creating a hierarchy
• Editing a hierarchy
• Deleting a hierarchy
• Exporting a hierarchy
• Adding a description to a service