Readiness support

The service-delivery process doesn't have to be complicated. Consider this your to-do checklist as we take you from entering your order through accepting your service and introducing you to your billing and service-assurance teams.

 

Most of our products follow the stages below, but a few have separate steps to deliver the product or additional tasks you need to complete. Learn more about these products

Prepare for your service using these steps:

Step 1

Confirm

We're gathering information and resources to implement your service order. Depending on your service order type, we may contact your order contact and/or technical contact to gather or validate information on your service order.

Meet your account team
 

Select a due date and communicate changes

Step 1

Confirm

We're gathering information and resources to implement your service order. Depending on your service order type, we may contact your order contact and/or technical contact to gather or validate information on your service order.

Meet your account team
 

Select a due date and communicate changes

Step 2

Implement

We are deploying resources to fulfill your order. Depending on the requirements, this may include working to connect your building to the network, shipping equipment, and/or extending a connection to your suite. We may contact your order contact, property management contact, and/or site contact to help us complete this work.

Understand how long it takes to install service
 

Select a due date and communicate changes
 

Assign local contacts
 

Get your room ready

Step 2

Implement

We are deploying resources to fulfill your order. Depending on the requirements, this may include working to connect your building to the network, shipping equipment, and/or extending a connection to your suite. We may contact your order contact, property management contact, and/or site contact to help us complete this work.

Understand how long it takes to install service
 

Select a due date and communicate changes
 

Assign local contacts
 

Get your room ready

Step 3

Finalize

We are enabling and testing your service. Depending on the requirements of your service order, this may include configuring the service to meet your specifications, installing equipment, and testing service to ensure readiness for activation.

Get ready for equipment and service installation
 

Review the data center guidelines
 

Get help while installing or activating

Step 3

Finalize

We are enabling and testing your service. Depending on the requirements of your service order, this may include configuring the service to meet your specifications, installing equipment, and testing service to ensure readiness for activation.

Get ready for equipment and service installation
 

Review the data center guidelines
 

Get help while installing or activating

Step 4

Activate

Depending on your service, you will activate your service on your own or we will work with you to schedule your activation.

Prepare to activate a service
 

Prepare for a hot cut
 

Understand when billing starts
 

Get help while installing or activating

Step 4

Activate

Depending on your service, you will activate your service on your own or we will work with you to schedule your activation.

Prepare to activate a service
 

Prepare for a hot cut
 

Understand when billing starts
 

Get help while installing or activating

Step 5

Manage

Once your service is up and running, we hand over the service to you to manage. Access tools to help you manage your service and get your questions answered when you need help.

Sign in to your customer portal
 

Get billing support
 

Understand your invoice
 

Get help after activation
 

Access regional and product handbooks

Step 5

Manage

Once your service is up and running, we hand over the service to you to manage. Access tools to help you manage your service and get your questions answered when you need help.

Sign in to your customer portal
 

Get billing support
 

Understand your invoice
 

Get help after activation
 

Access regional and product handbooks