AI-powered support tools

Lumen provides AI‑powered tools that support self service and streamline common interactions. These tools are supported by our network, designed to deliver the performance, security, and reliability needed for AI‑enabled experiences—working alongside existing support options.

Ask Lumen AI agent

Available within Lumen Connect®, Ask Lumen is an AI‑powered assistant designed to help you quickly find answers, troubleshoot issues, and navigate Lumen products and services.

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Ask Lumen AI agent

Available within Lumen Connect®, Ask Lumen is an AI‑powered assistant designed to help you quickly find answers, troubleshoot issues, and navigate Lumen products and services.

NORA email agent

Lumen® NORA (Network Operations Response Agent) helps you handle common service-assurance requests faster—such as opening a repair ticket, checking ticket status, requesting service diagnostics, and more—using a simple email conversation.

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NORA email agent

Lumen® NORA (Network Operations Response Agent) helps you handle common service-assurance requests faster—such as opening a repair ticket, checking ticket status, requesting service diagnostics, and more—using a simple email conversation.