Ask Lumen AI agent
Available within Lumen Connect®, Ask Lumen is an AI-powered assistant designed to help you quickly find answers, troubleshoot issues, and navigate Lumen products and services.
What can Ask Lumen help with?
Use Ask Lumen to
- check ticket status or view ticket details
- view planned network maintenance
- get step-by-step guidance for common tasks
- locate relevant documentation and support resources
- get help navigating within Lumen Connect
- understand Lumen products, features, and capabilities
- access service-related information
How it works
Use the suggested prompts, type a question, or speak by clicking the microphone icon. Information is provided by an AI-powered tool and should be confirmed.
- Ask clear, specific questions.
- Include the product or service name when applicable.
- Break complex issues into multiple questions.
- Review any recommended documentation provided in responses.
- Use Ask Lumen as a starting point for research and troubleshooting.
Additional features
Provide feedback
Your feedback helps improve Ask Lumen and the quality of future responses. Use the thumbs up and thumbs down icons to indicate whether an answer was helpful. You can also provide additional details to help improve content quality, answer accuracy, and the overall experience.
Copy a conversation
Copy conversation content to share answers with team members, save troubleshooting guidance, document solutions, or include information in support cases.
Speak and listen
Ask questions using natural speech rather than typing, improving convenience and accessibility. Hear responses read to you, so you can follow along.
Still need help?
Not finding what you need? At any time, type or say representative to reach a live agent. If you need immediate help or prefer support by phone, contact us.
