Creating a notification setting for a user

In addition to creating your own notification settings, as a Lumen Connect system administrator, you can create a notification setting to alert someone in your organization (even someone without access to Lumen Connect) to billing, repair ticket, and scheduled maintenance changes for billing accounts and/or services. After you create a notification setting, you can edit it to change their contact information or disable notifications. You can also delete a notification setting if you no longer want that person to receive notifications.

To create a notification setting for a user:

  1. Using the left menu, click Alerts & Notifications.

    Lumen Connect lists all your notifications. If you're a Lumen Connect system administrator, you see your notifications by default, but you can use the list to select another user in your organization to view their notifications.
  1. Click Notification Management.

    Lumen Connect lists all notification settings set up for your organization.
  1. Click Add New Setting.
  1. From the Category list, select the type of notification setting you want to create: billing, repair tickets, or scheduled maintenance.
  1. From the Type list, select the type of notification for the category you selected.
  1. Click Continue.
  1. Do one of the following to create the notification setting:

To create a billing notification setting:

  1. From the Customer Number list, select the customer number with accounts you want the person to be notified for. (To be notified for all customer numbers, select All Customer Numbers.)

  2. Select the billing account(s) you want to create the notification setting for:

    • To be notified for all billing accounts, select All Billing Accounts.

    • To specify billing accounts you want to be notified for, select Select Billing Account, then click the checkbox next to the billing account(s).

  3. Click Continue.

  4. In the Users section, select then checkbox for the user(s) you want to add to the notification setting, then use the list in the Delivery Method column to select how you want the person to be notified.

To create a repair ticket notification setting:

  1. In the Contacts section, select the contact(s) you want to add to the notification setting, then use the list in the Language column to select the language for the contact. (If you don't see the contact you want to use, click Add New Contact, fill in the information for the new contact, then click Save.)

  2. From the Customer Number list, select the customer number with accounts you want the person to be notified for. (To be notified for all customer numbers, select All Customer Numbers.)

  3. Select the billing account(s) you want to create the notification setting for:

    • To be notified for all billing accounts, select All Billing Accounts.

    • To specify billing accounts you want to be notified for, select Select Billing Account, then click the checkbox next to the billing account(s).

  4. From the Services list, select the services you want to create the notification setting for:

    • To be notified for all services, select All Services.

    • To select the locations you want to be notified for, select Select Locations, then click the checkbox next to the location(s).

    • To select the types of services you want to be notified for, select Select Service Types, then click the checkbox next to the service category(s).

    • To select the service IDs you want to be notified for, select Select Service IDs, then click the checkbox next to the service ID(s).

To create a scheduled maintenance notification setting:

  1. In the Contacts section, select the contact(s) you want to add to the notification setting, then use the list in the Language column to select the language for the contact. (If you don't see the contact you want to use, click Add New Contact, fill in the information for the new contact, then click Save.)

  2. From the Customer Number list, select the customer number with accounts you want the person to be notified for. (To be notified for all customer numbers, select All Customer Numbers.)

  3. Select the billing account(s) you want to create the notification setting for:

    • To be notified for all billing accounts, select All Billing Accounts.

    • To specify billing accounts you want to be notified for, select Select Billing Account, then click the checkbox next to the billing account(s).

  4. From the Services list, select the services you want to create the notification setting for:

    • To be notified for all services, select All Services.

    • To select the locations you want to be notified for, select Select Locations, then click the checkbox next to the location(s).

    • To select the types of services you want to be notified for, select Select Service Types, then click the checkbox next to the service category(s).

    • To select the service IDs you want to be notified for, select Select Service IDs, then click the checkbox next to the service ID(s).
  1. When you're done, click Submit.

    Lumen Connect creates the notification setting.