Resetting the password for a Lumen Connect user

As a Lumen Connect system administrator, you can reset the Lumen Connect password for any user in your organization. If you're not a Lumen Connect system administrator or if you've forgotten your own password, you can reset your own password.

Note: For security purposes, Lumen Connect deactivates user profiles after six months of inactivity. If it's been a while since the user last signed in, the user's Lumen Connect profile may be deactivated. If their user profile is deactivated, you can reactivate their user profile so they can sign in again.

To reset the password for a Lumen Connect user:

  1. Using the left menu, click Admin, then click Users.

    Lumen Connect lists the users for your organization. For each user, Lumen Connect shows whether the user is a system administrator, what two-factor authentication (2FA) method is set for the user, when the user last signed in, and the user's status: Active, Pending, or Inactive.
Users
  1. Search for the user by doing one of the following:

    • Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.

    • Start typing part of the user's first name, last name, or username in the Search field. (Lumen Connect filters the user list as you type.)
  1. When you find the user, click the icon (in the Actions column) on the row for the user, then click Reset Password.

    Lumen Connect emails a one‑time link (valid for 60 minutes) for the user to sign in. When the user signs in, Lumen Connect prompts the user to create a new password.