Updating DNIS information for a toll-free number
After you add DNIS information for numbers on a Lumen® Toll Free Service, you can update or change the information at any time using Lumen Connect. Your changes are effective immediately—or at a time you designate. If you no longer need it, you can also delete DNIS information for a toll-free number in Lumen Connect.
To update the DNIS information for a toll-free number:
- In the Services widget on the homepage, select Toll Free from the Find by Product or Service Tool list.
Lumen Connect shows all Toll Free services on the enterprise ID.
- Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.
Lumen Connect shows details for the toll-free service you selected.
- From the Call Plan More Actions list, select Edit Call Plan.
- From the Call Plan More Actions list, select Terminating Addresses.
- Find the trunk group, then click Edit.
- To edit the DNIS, make your changes, then click Save.
- Click Back to Call Plan.
- Click Save Changes (you may need to scroll down in the window).
- Select the date and time you want your changes to take effect, then click Submit.
Important: After you schedule the changes, you cannot edit the plan until the pending changes are activated. You can check the status of the request by selecting Job List from the More Actions list.
