DDoS Hyper

Lumen® DDoS Hyper® offers an automated, digital path to turn up DDoS protections, backed by multiple layers of DDoS mitigation defense, including our extensive and deeply peered global backbone, advanced scrubbing center technology and Black Lotus Labs threat intelligence for reduced latency, enhanced performance and highly scalable mitigation capacity.

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Frequently asked questions about DDoS Hyper

Get answers to common questions about ordering, activating, and managing DDoS Hyper service.

What happens once I order? How is Lumen DDoS Hyper installed?

You can track the status of your order in Lumen Connect. The service is provisioned in near real time. Once provisioned, we will notify you and provide parameters so you can configure your equipment to work with DDoS Hyper.

How do I get help activating my purchase/service?

If you need help activating your service or have questions, dedicated support with chat and call options is available in Lumen Connect. Sign in to view updates for your order and to access our support team.

Do I need two-factor authentication (2FA) to order DDos Hyper?

Two-factor authentication is not required for the first six hours after submitting the order. After six hours have passed since the order was submitted, you need two-factor authentication to view, make changes, or configure the service to activate it (if you haven't already activated your service). Your organziation's Lumen Connect system administrator can re-enroll two-factor authentication or change the authentication method for Lumen Connect users in your organization.

How long does it take to provision DDoS Hyper?

DDoS Hyper service is provisioned in approximately 15 minutes.

Which Lumen scrubbing center should I select?

Select the scrubbing center closest to your location. If you are creating multiple tunnels to the same location, continue selecting the next closest scrubbing center (to provide diversity).

How do I find my order if I leave during the process?

  • If your DDoS Hyper order is currently being provisioned, sign in to Lumen Connect and click Services, then click Order Status.

  • If your DDoS Hyper service is already activated, sign in to Lumen Connect. In the Services widget on the dashboard, use the Find by Product or Service Tool list to select DDoS Hyper.

How do I know when my clean traffic return path(s) or flow-based monitoring instance(s) have been provisioned and how long does it take?

The indicator next to the clean traffic return path or flow-based monitoring instance will turn green. It will take approximately 15 minutes.

Is there a sample configuration to help me configure my router to support DDoS Hyper service?

Yes, once your clean traffic return path has been provisioned, a link to sample configurations appears at the top of the configuration screen.

How do I know if the clean traffic return path or flow-based monitoring instance I configured failed?

If there is an issue with provisioning, the icon will turn red. Please note the provisioning can take up to 15 minutes to complete. If the icon turns red, Lumen automatically creates a ticket to resolve the issue. If you need immediate assistance, please contact support. During business hours, use the chat button within Lumen Connect.

Where do I find my SNMP username and password?

You can access your SNMP username and password through Lumen Connect: click Admin, click Secure Access, then click the DDoS tab. Accessing your SNMP credentials for Flow-Based Monitoring

How do I sign in to the DDoS portal?

To access DDoS reports, return to Security Solutions Analytics and scroll down to View my DDoS Mitigation Portal Credentials under the DDoS Mitigation Service header.

Once you have your credentials, click on DDoS Mitigation and Reporting (under the Reports header).

How do I run a test mitigation?

Once your service is activated, the Lumen Security Operations Center (SOC) can help you run a test mitigation. Call 866-254-5210.

How do I create ticket to get help?

What is the SLA for DDoS Hyper?

The service is monitored 24/7 by Lumen Security Operations Centers with alerts and mitigations backed by up to 10-minute time-to-mitigate SLAs for most known forms of attack after traffic is on-ramped through Lumen scrubbing centers.

I am having Lumen Connect issues. How do I get help?

For general Lumen Connect issues not specific to DDoS Hyper, including permissions, billing account number, inventory visibility, and related items, call 877-453-8353, option 5.

DDoS Hyper support

  • Lumen Connect portal support (including two-factor authentication): Call 877-453-8353, option 5.

  • DDoS Hyper provisioning/service testing: Once you place an order and configure your router to work with the DDoS Hyper service, contact the Lumen Security Operations Center (866-254-5210).

  • DDoS Hyper Security Operations Center support: