Creating a disconnect report for ELS and LI

Using Lumen Connect, you can create a report to view phone numbers disconnected from Lumen® VoIP Enhanced Local (ELS) or Lumen® Local Inbound (LI). You can view reports for the past 30, 60, or 90 days. You can also select a custom date range for the report.

To create a disconnect report for ELS and LI:

  1. Using the left menu, click Services, click Service Tools, then click ELS & LI Management.
  1. If you have more than one customer number on your enterprise ID, select the customer number you want to work with, then click PROCEED.
  1. Click the Reports tab.
ELS& LI Management (showing Reports tab and LNP Status Report subtab)
  1. On the Reports tab, click Disconnect Report.
ELS & LI Management (showing Reports tab and Disconnect Report subtab)
  1. From the Product list, select whether you want to view a report for ELS or LI.
  1. From the Date Range list, do one of the following:

    • To create a report for the past 30, 60, or 90 days, select one of the options from the list.

    • To create a report for a specific time period, select Custom Date Range, then use the Start Date and End Date fields to set the time for your report. You can type in a date (using YYYY‑MM‑DD format) or use the icon to select the date using a calendar.
  1. Click Download Results.

    Lumen Connect creates a report of the phone numbers disconnected for the product and date range you selected and triggers your browser to download the report.
  1. Use the window that appears to download the report to your computer.