Downgrading Lumen Defender℠ for Internet On‑Demand

Using Lumen Connect®, you can downgrade Lumen Defender℠ powered by Black Lotus Labs® on your existing Internet On‑Demand connection. You can monitor threats using Lumen Defender℠.


You can also update the bandwidth for your existing Internet On‑Demand connection. If you no longer need the connection, you can disconnect it.

To downgrade Defender: 

  1. In the Services widget on the homepage, select Internet On-Demand from Find by Product or Service Tool.
  1. Click the more_vert  icon in the Actions column next to the connection you want to update, then click Service Details. 

    Lumen Connect shows the Service Details page. 
  1. Click the Actions button, then click Manage. 

    Lumen Connect shows the Manage Service page. 
  1. Click Manage for Defender. 

    Lumen Connect shows Defender information.
  1. Select essentials, then click Save. 
  1. Click Continue to Review and Submit, review the service details, then click Submit. 

    Defender Essentials is available when provisioning is successful.