Canceling a scheduled payment
If you made a credit card or bank account payment and need to cancel the payment, you can cancel it using Lumen Connect®. To change the payment amount or the date the payment is scheduled for, cancel the scheduled payment, then make a new payment with the updated information.
To cancel a scheduled payment:
- Using the left menu, click Billing, then click Payments.
Lumen Connect shows the payments made to your accounts for the current month with a status, date, amount, and payment method for each:
- Approved: We processed your payment on the date in the Payment Date column.
- Cancelled: You canceled a scheduled payment.
- Declined: Your payment was declined.
- Failed: We were unable to process your payment due to an issue.
- Scheduled: Your payment is scheduled for the date in the Payment Date column.
Note: If you have a lot of payments listed, you can type Scheduled in the search box to filter the list to only scheduled payments.
- On the row for the scheduled payment you want to cancel, click the icon (in the Actions column). Scheduled payments show Scheduled in the Status column.
- In the window that appears, click YES, PROCEED to cancel the payment. (To keep the scheduled payment, click NO, KEEP PAYMENT.)
Lumen Connect cancels the payment.
