Unenrolling from AutoPay
Using Lumen Connect®, you can unenroll billing accounts from AutoPay at any time so that you no longer pay those accounts automatically. You can also update payment information for accounts enrolled in AutoPay. When you're no longer enrolled in AutoPay, you will need to pay your invoice monthly—online (using Lumen Connect), over the phone, or by mail.
To unenroll from AutoPay:
- Using the left menu, click Billing, then click Account Settings.
Lumen Connect shows a list of the accounts on the enterprise ID with an AutoPay enrollment status for each account:
- Not Enrolled: Account is eligible to enroll in AutoPay, but isn't currently enrolled.
- Enrolled Bank Account: Account is currently enrolled in AutoPay using a bank account.
- Enrolled Bank Account Pending: Account was enrolled in AutoPay using a bank account, but Lumen is still processing the enrollment.
- Not Eligible: Account is not eligible to enroll in AutoPay.
- Enrolled Credit Card: Account is currently enrolled in AutoPay using a credit or debit card.
- Enrolled Credit Card Pending: Account was enrolled in AutoPay using a credit or debit card, but Lumen is still processing the enrollment.
- Not Enrolled: Account is eligible to enroll in AutoPay, but isn't currently enrolled.
- Do one of the following:
- To unenroll one account, click the
do_not_disturb_on icon (in the Actions column).
- To unenroll multiple accounts, select the checkbox next to the account(s) you want to unenroll, then click
stop_circle Unenroll.
- To unenroll one account, click the
- In the window that appears, review the account(s) you selected to confirm you want to unenroll from AutoPay, then click Confirm. (If you need to make changes or cancel the request, click Cancel.)
Lumen Connect sends the request to unenroll the account(s) from AutoPay. Because our systems need to talk to each other, changes typically take effect within one billing cycle. After it's completed, we email you to confirm your unenrollment.
Important: When you're no longer enrolled in AutoPay, you will need to pay your invoice monthly—online (using Lumen Connect), over the phone, or by mail. Your account(s) will no longer be paid automatically.
