Ordering Switched services

Ordering Switched services using single-order entry (SOE) is useful when you have a small to medium volume of orders in a single day. You can place your order using Lumen Connect (Orders > Manage Orders).

Order

Description

Change

Change existing information about your account:

Disconnect

Release your customer from your Lumen billing account:

Block

Deactivate a customer’s ANI service on the Lumen network.

Note: If you’re blocking a customer for non‑payment and they are no longer an active customer, we recommend you submit a disconnect order after you submit the block order.

Unblock

Reactivate a customer’s ANI service on the Lumen network.