Unblocking an ANI

If you have a blocked ANI for a toll-free number, you can submit a request to unblock the restricted number in Lumen Connect. Unblocking the ANI reactivates it on the Lumen network.

To unblock an ANI:

  1. Using the left menu, click Orders, click Manage Orders, then click Unblock.
  1. In the Service Type list, select ANI.
  1. In the WTN field, type a ten‑digit ANI service ID, then click Lookup.

    Lumen Connect builds the form to unblock the ANI.
  1. Fill in the Customer Order ID field.
  1. If you have any additional information to add to the order, type it in the Comments field.
  1. Click Submit Request.

    Lumen Connect submits your order to unblock the ANI.