Tracking Switched 8XX that are porting
After you have added a switched 8XX to your account and it is porting, you must email the LOA to Lumen. Email switched 8XX LOAs to swtfp@lumen.com.
Switched toll-free numbers you are requesting to be ported and transfered from another account will no longer immediately appear on your account. This is shown in Lumen Connect when adding a switched 8XX to your account, and the result message indicates 8xx Transfer 8xxXxxXxxx WILL TRANSFER TO YOUR ACCT ONCE RESP ORG IS COMPLETE [240].
Because you already entered your order, you do not need to submit a TDM Voice Toll Free OLOF to us. You will have received this message: The 8xx has entered a "pending transfer" state, and after porting to LGT01, it will complete the transfer to your account.
If the 8XX does not appear in the Service Status screen three days after being ordered in Lumen Connect, contact us. There may be a port reject, requiring you to submit updated LOAs to us at swtfp@lumen.com.
If a transferred, switched toll-free number receives a port reject, and the new LOA is not provided within five days, the toll-free billing profile will roll back to the previous account. If this occurs, a new order is required to begin the transfer and port request again.
