Creating a custom name for a service

Want to customize how you see services or location information listed? You can add or update custom names in Lumen Connect® to make it easier for you to identify things. When you set a custom name for a service, all Lumen Connect users in your organization can see the name. For example, you could label the data service for your store in Fresno, CA as Fresno store or Store #362 to help you more easily how your Lumen services align with your business. As a Lumen Connect system administrator, you can also create a custom name for an enterprise ID.

To create a custom name for a service:

  1. In the Services widget on the homepage, click Manage Services.

    Lumen Connect shows all services on the enterprise ID. (This view may vary based on your permissions and assign billing accounts.)
  1. Search for the service in one of these ways:

    • Start typing details for the service (e.g., the product name, location, or service ID). Lumen Connect filters the list of services as you type.

    • Filter your services by selecting an option from the All Service Types list.

    • To filter your services based on a specific value, select an attribute from the icon, click the section(s) you want to filter by, type your filter criteria, then click Apply.
  1. When you find the service, click the icon (in the Actions column), then click Update Nickname.
  1. Type the name you want to use for the service and/or location.
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Note: Custom name options vary based on the type of service.

  1. When you're done, click SAVE.

    Lumen Connect saves your changes.