Viewing the status of a toll‑free order

Using Lumen Connect, you can view the status of orders placed for toll‑free numbers (individual or bulk), terminations (individual or bulk), route plans (simple or complex), etc. for a Lumen® 1+ Switched and Toll Free service.

To view the status of a toll-free order:

  1. Using the left menu, click Services, click Service Tools, then click 1+ Switched & Toll Free.
  1. If you have more than one customer number, use the Select Customer list to select the customer ID you want to work with.
  1. Click the menu icon (), click Toll Free, then click Order Search.
1+ Switched and Toll Free (Order Search)
  1. Use the fields to enter criteria related to the order you want to view, then click Search.

    Lumen Connect shows all orders matching your search criteria and shows a status for each order.