VoIP call‑detail reporting capabilities
Both the VoIP administrator portal and Lumen Connect provide call-detail reporting capabilities. Learn more about the reporting options available and where to access them.
Report feature comparison
| Reporting option | VoIP Administrator portal | Lumen Connect |
| Assign descriptive names to phone numbers | ||
| Bill Analyst | ||
| Billed calls/cost included | ||
| Busy hours reporting | ||
| Call detail report | ||
| Customizable invoices | ||
| Daily reporting details | ||
| Exportable to CSV file | ||
| Exportable to PDF file | ||
| Exportable to XLS file | ||
| Exportable to XML file | ||
| Hosted VoIP to Hosted VoIP (on‑net call detail) | ||
| Hourly reporting details | ||
| Monthly reporting details | ||
| Project account codes (PAC)/verified project account codes (VPAC) | ||
| Scheduling | ||
| Toll‑free use | ||
| Weekly reporting details |
Viewing reports in the VoIP Administrator portal
To view reports in the VoIP Administrator portal:
- Go to www.lumen.com/voip.
- Log in using your user ID and password.
- From the main menu, click Reports.
View a sample VoIP portal report
Viewing reports in Lumen Connect
To view reports in Lumen Connect:
- Go to www.lumen.com/login.
- Sign in using your username and password.
- Using the left menu, click Monitoring and Reports, click Voice Reports, then click Usage Analyst.
Viewing a standard summary use report
Creating a custom summary use report
Viewing a standard detail use report
Creating a custom detail use report
