Creating a repair ticket for Cloud Interconnect

Using Lumen Connect℠, you can create a repair ticket for a Lumen® Cloud Interconnect to troubleshoot an issue such as a failed connection or an existing connection not working. Once you create the ticket, you can track its status with other portal support tickets. 

To create a repair ticket:

  1. Using the left menu, click Services, then Manage Services. 

    Lumen Connect shows a list of all of your services. 
  1. Select Lumen Cloud Interconnect from the all products list. 
  1. Click the   icon in the Actions column next to the Cloud Interconnect you want to create a ticket for, then click Repair Ticket. 

    Lumen Connect shows the Create New Repair ticket page and fills in some of the details for you. 
  1. Fill in the remaining details for your ticket:

    1. Fill in the Repair Information section with the issue that is occurring. If you have a ticketing or tracking number from one of your systems, type it in the Customer Internal ID field. 

    2. In the Authorization section, select the options you authorize Lumen to perform.

    3. Add screenshots or other documents in the Attachments section. 

    4. In the Contact Information section, do the following:

      1. In the Preferred Contact Method field, select how you want Lumen to deliver status updates for this request.
         
      2. Enter primary contact information for the person you'd like contacted with updates.

      3. Add secondary contact information if you'd like another person notified of updates. 
  1. Click Submit Ticket. 

    Lumen Connect shows a confirmation message with the support ticket ID and sends a confirmation email to the contact(s) you gave us. 
  1. Click OK.

    You can now track the status of your ticket in Lumen Connect.