Deactivating or reactivating a Lumen Connect user

After six months of inactivity, Lumen Connect automatically deactivates a user's account. (After an additional six months of inactivity, Lumen Connect deletes the user account.) As a Lumen Connect system administrator, you can reactivate users so they're able to sign in again. You can also manually deactivate users temporarily if they don't need Lumen Connect access and you can delete them entirely.

If it's been a while since the user last signed in, they may not remember their password. They can either retrieve their own password or you can reset their password for them.

To deactivate or reactivate a Lumen Connect user:

  1. Using the left menu, click Admin, then click Users.

    Lumen Connect lists the users for your organization. For each user, Lumen Connect shows whether the user is a system administrator, what two-factor authentication (2FA) method is set for the user, when the user last signed in, and the user's status: Active, Pending, or Inactive.
Users
  1. Search for the user by doing one of the following:

    • Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.

    • Start typing part of the user's first name, last name, or username in the Search field. (Lumen Connect filters the user list as you type.)
  1. When you find the user, click the link in the Username column on row for the user. (You can also click the icon (in the Actions column), then click View User Profile.)

    Lumen Connect shows profile information for the user    .
  1. Review the user details to make sure you've selected the right user, then do one of the following:

    • To deactivate the user, click I WANT TO , then click Deactivate User.

      Lumen Connect changes the status of the user profile to Inactive.

    • To reactivate the user, click I WANT TO , then click Activate User.

      Lumen Connect changes the status of the user profile to Active.