Deleting a pending billing report order in Bill Analyst
If you've placed an order for a summary or detail billing report or for a billing statement and no longer need it, you can delete the order from your list of pending orders in Bill Analyst. You can also make changes to the order before a one-time order is complete or to change future reports for a recurring order.
To delete a pending billing report order:
- Using the left menu, click Billing, then click Bill Analyst.
- Select the radio button next to the account you want to view, then click LAUNCH BILL ANALYST.
Lumen Connect opens Bill Analyst on a new tab.
- Click the Orders tab.
- Click the Pending Orders tab.
Bill Analyst lists the pending orders. By default, Bill Analyst lists pending summary reports. Use the Report Type filter to view other pending reports or statements. For example, to view pending orders for statements, select All Statements from the Report Type list.
- Select the checkbox next to the order(s) you want to delete, then click Remove Orders.
