Enrolling in AutoPay
Using AutoPay, you can have your Lumen invoice paid automatically each month using a bank account (checking or savings) or a credit/debit card. (AutoPay using a credit card is limited by service, product, and location.) After you set up AutoPay, funds are withdrawn from the bank account you choose. You can enroll in AutoPay (or unenroll) at any time using Lumen Connect. You can also update payment information for accounts enrolled in AutoPay.
To enroll in AutoPay:
- Using the left menu, click Billing, then click Account Settings.
Lumen Connect shows a list of the accounts on the enterprise ID with an AutoPay enrollment status for each account:
- Not Enrolled: Account is eligible to enroll in AutoPay, but isn't currently enrolled.
- Enrolled Bank Account: Account is currently enrolled in AutoPay using a bank account.
- Enrolled Bank Account Pending: Account was enrolled in AutoPay using a bank account, but Lumen is still processing the enrollment.
- Not Eligible: Account is not eligible to enroll in AutoPay.
- Enrolled Credit Card: Account is currently enrolled in AutoPay using a credit or debit card.
- Enrolled Credit Card Pending: Account was enrolled in AutoPay using a credit or debit card, but Lumen is still processing the enrollment.
- Not Enrolled: Account is eligible to enroll in AutoPay, but isn't currently enrolled.
- Do one of the following:
- To enroll one account, click the icon (in the Actions column).
- To enroll multiple accounts, select the checkbox next to the account(s) you want to enroll in AutoPay, then click Enroll.
- To enroll one account, click the icon (in the Actions column).
- Review the list to be sure you've selected the account(s) you want to update, then do one of the following:
- If you've selected the right account(s), click CONFIRM, then continue with step 5.
- If you need to make changes or cancel the edits, click CANCEL, then go back to step 3.
- If you've selected the right account(s), click CONFIRM, then continue with step 5.
- Click ENROLL.
- Do one of the following:
- To enroll in AutoPay using a bank account, click the Bank tile, then do the following:
- Select whether the account is a checking or savings account.
- Type the routing number and account number in the fields.
- Click CONTINUE.
- To receive a confirmation email for your change, leave the Send Confirmation Receipt toggle turned on and verify the email address shown. (Otherwise, turn the Send Confirmation Receipt toggle off.)
- Select whether the account is a checking or savings account.
- To enroll in AutoPay using a credit or debit card, click the Card tile, then do the following:
- Type the credit/debit card number.
- Select the month and year the card expires.
- Type the zip code for the billing address on the card.
- To receive a confirmation email for your change, leave the Send Confirmation Receipt toggle turned on and verify the email address shown. (Otherwise, turn the Send Confirmation Receipt toggle off.
- Type the credit/debit card number.
- To enroll in AutoPay using a bank account, click the Bank tile, then do the following:
- Do one of the following:
- To set up automatic payments using a bank account:
- In the Routing Number field, type your bank's routing number.
- In the Account Number field, type your account number.
- From the Bank Account Type list, select whether it's a new checking or savings account.
- Select the checkbox to agree to the terms and conditions.
- In the Routing Number field, type your bank's routing number.
- To set up automatic payments using a credit or debit card:
- In the Card Number field, type your credit card number.
- Select the checkbox to agree to the terms and conditions.
- Click Next.
- In the Expiration Date field, select the month and year your credit card expires.
- In the Billing Zip Code field, type the billing address of your credit card.
- In the Card Number field, type your credit card number.
- To set up automatic payments using a bank account:
- Click Next.
- Verify that the information you entered is correct, then click Save. (If the information is not correct, click the Make Changes link and make your corrections.)
- Review and take note of the confirmation information that appears, then click Done.
Your changes will become effective within one to two billing cycles. After it is complete, you'll receive an email confirming your enrollment.
Important: Continue paying your invoice as normal until we confirm your AutoPay enrollment.
