Viewing your payment history
When you pay an invoice online, we record details of the transaction. You can see a summary of this payment history for the past 13 months in Lumen Connect. You can compare up to 12 months of statements using Bill Analyst. You can also view a list of scheduled payments and cancel scheduled payments.
To view your payment history:
- Using the left menu, click Billing, then click Payments.
Lumen Connect shows the payments made to your accounts for the current month with a status, date, amount, and payment method for each:
- Approved: We processed your payment on the date in the Payment Date column.
- Cancelled: You canceled a scheduled payment.
- Declined: Your payment was declined.
- Failed: We were unable to process your payment due to an issue.
- Scheduled: Your payment is scheduled for the date in the Payment Date column.
- To view more payment information, do any of the following:
- To view payments for a prior month, select another date from the filter above the list of payments.
- To view payment history for a specific account, click the icon (in the Actions column) on the row for the account.
- To cancel a scheduled payment for an account, click the icon (in the Actions column).
- To view payments for a prior month, select another date from the filter above the list of payments.
