Running diagnostic testing on a service

For eligible Lumen services, you can run diagnostic testing while viewing details for the service. Use diagnostic testing to help you troubleshoot issues with a service. After viewing the testing results, you can continue to create a repair ticket if you need help from Lumen resolving an issue. You can also run diagnostic testing on a service from Network Visibility. Learn more about service diagnostics

To run diagnostic testing on a service:

  1. In the Services widget on the homepage, click Manage Services.

    Lumen Connect shows all services on the enterprise ID. (This view may vary based on your permissions and assign billing accounts.)
  1. Search for the service in one of these ways:

    • Start typing details for the service (e.g., the product name, location, or service ID). Lumen Connect filters the list of services as you type.

    • Filter your services by selecting an option from the All Service Types list.

    • To filter your services based on a specific value, select an attribute from the icon, click the section(s) you want to filter by, type your filter criteria, then click Apply.
  1. When you find the service you want to run diagnostics on, click the link in the Service ID column.

    Lumen Connect shows details for the service.
Service Details (showing Service Diagnostics button)
  1. Click Service Diagnostics.

    Lumen Connect starts running service diagnostics for the service.
  1. Scroll down to the Service Diagnostics section.
  1. Review the test results, then do any of the following:

    • To download a PDF of the diagnostic testing results, click Diagnostics PDF.

    • To close the diagnostics testing, click TICKET NOT NEEDED.

    • To create a repair ticket for the service, click CREATE TICKET.