Running diagnostic testing on a service in Network Visibility
In Network Visibility (available within Lumen Connect), you can run diagnostic testing on eligible services to help you troubleshoot problems with your service. You can also run diagnostic testing while viewing details for the service. Learn more about service diagnostics
AI option: Use NORA AI email agent to run diagnostic testing (for eligible services) without signing in to Lumen Connect.
To run diagnostic testing on a service in Network Visibility:
- Using the left menu, click Monitoring, then click Network Visibility.
Lumen Connect opens Network Visibility. Tiles show a quick view of your network services: status, utilization, and performance. You'll also see tiles for threshold alerts, repair tickets, and scheduled maintenance (planned network maintenance). Below the tiles, you can view a list of your services by status, utilization, or performance, and those with threshold alerts, repair tickets, or scheduled maintenance associated with them. You can also view your services by location on a map using the Monitored Locations toggle. Use the Backbone Performance and Summary Reports tabs to access additional network performance data. (To refresh the data show, click the icon.)
- Search for the service you want to work with:
- From the Monitored Services view, do any of the following:
- Use the tiles to access a filtered list of services based on status, utilization, or performance..
- Use the tiles to see a filtered list of services with active threshold alerts, open or recently closed repair tickets, or in progess or upcoming scheduled maintenance (planned network maintenance).
- Below the tiles, use the tabs to see a list of your services by status, utilization, or performance, and those with threshold alerts, repair tickets, or scheduled maintenance associated with them.
- Use the tiles to access a filtered list of services based on status, utilization, or performance..
- From the Monitored Locations view, select a location on the map, then click the service you want to work with.
- From the Monitored Services view, do any of the following:
Based on the service you selected, Lumen Connect shows all services that location.
- Click the row for the service you want to work with.
Network Visibility shows the details for the service you selected.
- Click Actions, then click Diagnosis and Repair Tickets.
Lumen Connect starts running service diagnostics for the service.
- Review the test results, then do any of the following:
- To download a PDF of the diagnostic testing results, click Diagnostics PDF.
- To close the diagnostics testing, click Ticket Not Needed.
- To create a repair ticket for the service, click Create Ticket.
- To download a PDF of the diagnostic testing results, click Diagnostics PDF.
