Viewing the status of a toll‑free order
Using Lumen Connect, you can view the status of orders placed for toll‑free numbers (individual or bulk), terminations (individual or bulk), route plans (simple or complex), etc. for a Lumen® 1+ Switched and Toll Free service.
To view the status of a toll-free order:
- Using the left menu, click Services, click Service Tools, then click 1+ Switched & Toll Free.
- If you have more than one customer number, use the Select Customer list to select the customer ID you want to work with.
- Click the menu icon (), click Toll Free, then click Order Search.
- Use the fields to enter criteria related to the order you want to view, then click Search.
Lumen Connect shows all orders matching your search criteria and shows a status for each order.
