Get billing support
Lumen provides monthly invoices for all installed services. If your invoice includes only a partial month of service, charges are prorated based on the beginning or ending dates of the services.
If you have questions about your invoice, want to dispute a charge or request a credit, or review balance or payment information, submit a billing request in Lumen Connect. If you cannot access Lumen Connect, you can contact us or talk to a billing coordinator.
Billing coordinator
Billing coordinators are your point of contact for any billing inquiries, disputes, credits, balance, or payment information and works with other Lumen teams to answer questions or resolve issues. You can engage your billing coordinator online or by phone or email.
Your billing coordinator can give you an overview of the portal’s billing features and can also arrange additional training as needed.
