Changing the two-factor authentication method for a user
As a Lumen Connect® system administrator, you can change the two-factor authentication (2FA) method a user uses to sign in to Lumen Connect. Choose either authentication app or email to receive the six-digit code. A user can also change their own two-factor authentication method in their user profile.
To change the two-factor authentication method for a user:
- Using the left menu, click Admin, then click Users.
Lumen Connect lists the users for your organization. For each user, Lumen Connect shows whether the user is a system administrator, what two-factor authentication (2FA) method is set for the user, when the user last signed in, and the user's status: Active, Pending, or Inactive.
- Search for the user by doing one of the following:
- Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.
- Start typing part of the user's first name, last name, or username in the Search field. (Lumen Connect filters the user list as you type.)
- Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.
- When you find the user, click the link in the Username column on row for the user. (You can also click the
more_vert icon (in the Actions column), then click View User Profile.)
Lumen Connect shows profile information for the user.
- Do one of the following:
- Click Actions
expand_more , then click Edit Security.
- Scroll down to the Security section, then click Edit Security.
- Click Actions
Lumen Connect shows the security settings for the user.
- In the 2FA Method field, select the authentication method for the user, then click Save.
Lumen Connect changes the authentication method for the user.
- If you selected to use an authentication app, Lumen Connect prompts the user to set up two-factor authentication the next time they sign in so they can receive the six-digit code.
- If you selected to use email, Lumen Connect emails the user a six-digit code (to the email address in their user profile) the next time they sign in.
- If you selected to use an authentication app, Lumen Connect prompts the user to set up two-factor authentication the next time they sign in so they can receive the six-digit code.
