Re‑enrolling two‑factor authentication for a user
As a Lumen Connect® system administrator, you can re-enroll the two-factor authentication (2FA) for users in your organization who use an authenticator app. Typically, you re-enroll a user's 2FA if they have trouble authenticating, need to reinstall their authentication app, or if they want to change devices used for authentication. Users can also re-enroll 2FA for their own user profile. As a system administrator, you can also change the authentication method for the user (authentication app or email) to receive their six-digit code.
To re-enroll two-factor authentication for a user:
- Using the left menu, click Admin, then click Users.
Lumen Connect lists the users for your organization. For each user, Lumen Connect shows whether the user is a system administrator, what two-factor authentication (2FA) method is set for the user, when the user last signed in, and the user's status: Active, Pending, or Inactive.
- Search for the user by doing one of the following:
- Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.
- Start typing part of the user's first name, last name, or username in the Search field. (Lumen Connect filters the user list as you type.)
- Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.
- When you find the user, click the link in the Username column on row for the user. (You can also click the
more_vert icon (in the Actions column), then click View User Profile.)
Lumen Connect shows profile information for the user.
- At the top of the Security section, click Edit Security.
- Click Re-enroll in 2FA.
Lumen Connect re-enrolls the two-factor authentication for the user. The next time the users signs in, Lumen Connect prompts them to set up their two-factor authentication again.
