Exploring Network Visibility
Use Network Visibility (within Lumen Connect®) to monitor or review performance of Lumen network services such as VPN, Internet, Dedicated Internet Access, Ethernet, Wavelength, and more.
- View service utilization or performance data at a glance using the KPI tiles or tabs (below the tiles).
- Manage threshold alerts for utilization and performance metrics to be notified if your services exceed the threshold (create alerts, edit alerts, delete alerts).
- View open repair tickets and planned network maintenance information by location and by service.
- View trend analysis of utilization patterns to plan for circuit upgrades, configuration changes, and scaling.
- View topology information for wavelength services.
- View details, metrics, and interfaces (including associated metrics) for managed routers.
Monitored Services view
Use the Network Visibility tiles to monitor performance, utilization, and issues related to your services. Then, click through to get additional details for specific locations and services.
To view maps locations that are identified as Down, click the Status tile:
- Down: Interface Oper status is down during the latest 5‑minute sample.
- Up: Interface Oper status is up during the latest 5‑minute sample.
To view locations with high or elevated utilization, click the Utilization tile:
- High: average utilization percentage above 85% during the latest 5-minute sample.
- Elevated: average utilization above 65% during the latest 5-minute sample.
Utilization data is calculated as follows:
- bits = bytes * 8
- bits per second = Bits / time delta (usually 300 for a 5-minute interval)
- utilization average = bits per second / committed bandwidth
Transmitted data is from you to the Lumen core; received data is from the Lumen core to you.
To view locations with impacted or critical performance, click the Performance tile:
- Critical: packet‑data delivery less than 95% during the latest 5‑minute sample.
- Impacted: packet‑data delivery less than 99% during the latest 5‑minute sample.
To view locations with threshold alerts (watches and warning), click the Threshold Alerts tile:
- Warning alerts
- Aggregate utilization
- Active metrics (if you have services with active metrics)
- latency by class of service*
- jitter by class of service*
- packet data delivery by class of service*
- Watch alerts
- Aggregate utilization
- Active metrics (if you have services with active metrics)
- latency by class of service*
- jitter by class of service*
- packet data delivery by class of service*
*Metrics by class of service are only available for select services.
To view locations with open or recently closed tickets, click the Repair Tickets tile.
- Active: tickets currently open and being worked
- Closed: tickets recently closed in the past 7 days
To view locations with scheduled maintenance currently in progress or upcoming, click the Scheduled Maintenance tile.
- In Progress: events running now or within the next 24 hours.
- Upcoming: events scheduled between 24 hours and 30 days from now.
Monitored Locations view
To access the Monitored Locations view, click the Monitored Locations toggle at the top of the page. Monitored Locations shows a map of all locations where you have service. Use the map controls to zoom in and out; click a location bubble to see a quick status of the location and to view the services at the location.
Backbone performance reports
You can view backbone performance metrics for your network such as latency, packet delivery, or average jitter. By default, Network Visibility shows current latency metrics between each of your locations. You can customize the table to view other metrics as well as historic data.
Network performance summary reports
Use Network Visibility to create and download several types of summary reports (in Excel or .csv format): active end-to-end, active POP-to-POP, interfaces, network management, and class of service. Report types vary based on your Lumen services.
Viewing a summary network performance report
Reporting for Enterprise Broadband Access Service
For Lumen® Enterprise Broadband Access Service, use Network Visibility to access telemetry data for low-earth orbiting satellites. Use the tiles for quick access to information about your organization's monitored services.
- Current Consumption tile: This month's data usage across all service lines.
- Current Month's Capped Forecast tile: The estimated month-end usage based on your average daily consumption including applicable plan thresholds and limits.
- Current Month's Uncapped Forecast tile: The estimated month-end usage based on your average daily consumption without plan thresholds or limits.
- Previous Month's Comsumption tile: The past month's data usage across all service lines.
- Hourly Status tile: Your organization's monitored services and locations broken out by status:
- Online: The service is active and is actively passing traffic
- Offline: The service is provisioned, but not currently passing traffic (e.g., powered down, disconnected, or temporarily unavailable)
- No Data: Network Visibility doesn't have sufficient telemetry or usage information for the past hour.
- Active Operational Alerts tile: The number of active operational alerts for your monitored services (cricital warnings and information alerts). Operational alerts highlight conditions that may affect service availability, device performance, mobility eligibility, installation quality, or terminal operation so you can quickly identify issues that require your attention. To view a list of the alerts and access more information, click the counts on the tile.
- Service Lines tile: The count of currently active services.
For service-level details such as individual status and consumption, scroll down below the tiles. You can sort and filter the list of monitored services. To view more details for a service, click the link in the Service Lines column.
