Viewing planned network maintenance for a service

Using Network Visibility (within Lumen Connect), you can view in progress, upcoming, and recently completed Lumen planned network maintenance impacting a service. You can also view all planned network maintence events for your organization's services in Lumen Connect and even open an inquiry ticket if you have questions or need to request that Lumen reschedule the maintenance event.

AI option: Use NORA AI email agent to view planned network maintenance without signing in to Lumen Connect.

To view planned network maintenance for a service:

  1. Using the left menu, click Monitoring, then click Network Visibility.

    Lumen Connect opens Network Visibility. Tiles show a quick view of your network services: status, utilization, and performance. You'll also see tiles for threshold alerts, repair tickets, and scheduled maintenance (planned network maintenance). Below the tiles, you can view a list of your services by status, utilization, or performance, and those with threshold alerts, repair tickets, or scheduled maintenance associated with them. You can also view your services by location on a map using the Monitored Locations toggle. Use the Backbone Performance and Summary Reports tabs to access additional network performance data. (To refresh the data show, click the icon.)
Network Visibility (showing Overview tab)
  1. Search for the service you want to work with:

    • From the Monitored Services view, do any of the following:

      • Use the tiles to access a filtered list of services based on status, utilization, or performance..

      • Use the tiles to see a filtered list of services with active threshold alerts, open or recently closed repair tickets, or in progess or upcoming scheduled maintenance (planned network maintenance).

      • Below the tiles, use the tabs to see a list of your services by status, utilization, or performance, and those with threshold alerts, repair tickets, or scheduled maintenance associated with them.

    • From the Monitored Locations view, select a location on the map, then click the service you want to work with.
       

Based on the service you selected, Lumen Connect shows all services that location.

  1. Click the row for the service you want to planned network maintenance for.

    Lumen Connect expands the row to show details for the service.
  1. Click the Scheduled Maintenance tab.

    Lumen Connect shows in-progress, upcoming, and completed planned network maintance for the service you selected.
  1. To view details for the maintenance event(s) for a a category, click the gray bar to expand the section.

    Lumen Connect shows maintenance events affecting the service you selected. The maintenance event lists the location, start/end times, estimated duration, and whether the maintenance will affect the service.