Lumen SASE with VMware
Lumen® SASE with VMware® is a cloud‑native platform that converges industry‑leading cloud networking and cloud security to deliver flexibility, agility, protection, and scale for enterprises of all sizes. The uniqueness of the VMware approach is in its SASE points of presence (PoPs), which are strategically distributed around the world and serve as an on‑ramp to SaaS and other cloud services. The global footprint of VMware SASE PoP™ delivers cloud‑based networking and security services that easily scale your SASE needs.
- Action Required: We need more information so we can complete your request.
- Activated: The SASE device is connected and is activation is complete.
Awaiting Access: We are waiting for an access circuit to be delivered (e.g., Dedicated Internet Access).
- CPE Return Initiated: We received your request to return the device(s) associated with this node.
Connected: After you set up the device(s) we shipped, the device connects to the SASE control network and changes the node status to Connected.
- Deleted: We completed your request to remove this node and it has been deleted.
- Delivered: The device(s) we shipped for this node were delivered to your location or Lumen gateway. Once you or your on‑site install technician set up the device(s) and they connect to the network, the status changes to Connected and we begin billing you for this node.
- Error: System error. Please contact Lumen for assistance.
- Pending Removal: We're processing your request to delete this node. Once we process your request the status changes to CPE Return Initiated.
- Provisioning: After you configure a node, the status appears as Provisioning (typically for 1–3 business days). Once we ship the device(s), the status changes to Shipped.
- Shipped: We shipped the device(s) for this node to the location you specified. Typically, it takes up to seven business days to arrive. Once the device(s) arrive, the status changes to Delivered.
SASE Solutions support
- For implementation support, email us to access or schedule time with the SASE Implementation team.
- For issues with your services, create a repair ticket in Lumen Connect.
- For information about escalating SASE repair tickets, see your regional handbook.
