Choosing a Lumen Connect username or password

If you're changing your Lumen Connect password or if you're a system administrator who's creating user profiles for new users, you might have tried a few usernames and/or passwords without success. Follow the guidelines below for selecting usernames and passwords.

Lumen Connect usernames

With the July 7, 2023 release, you must now use an email address as your Lumen Connect username. If you type an email address and it's already in use, try resetting the password for the username. You may already have access to manage the services you need to manage. If not, work with your Lumen Connect system administrator to get access to the accounts and/or permissions you need.

Lumen Connect passwords

When you're creating a Lumen Connect password, your password must be at least 12 characters long (up to 128 characters) and meet the following requirements:

 

  • cannot reuse any of the past 5 passwords

 

  • password cannot contain spaces
     

  • password must contain at least three of the following:
     

    • at least one uppercase letter

    • at least one lowercase letter

    • at least one number

    • at least one special character (e.g., !, @, #, $, %, ^, &, *, (, ), {, }, [, etc.)

  • password cannot contain the words centurylink, control, level3, or lumen
     

  • password must not be same combination of 4 characters with your username

Note: If your username is not an email address, Lumen Connect appends @control.centurylink.com to your username when it stores your information. For example, if your username is sallyjenkins, Lumen Connect stores your username as sallyjenkins@control.centurylink.com. You don't need to sign in with the additional information, but it's important to note when you're choosing a password so that you don't duplicate character sequences in the additional information added to your username.

We encourage you to create even stronger passwords. One suggestion to create a stronger password is to write a sentence you'll remember and then use the first letter from each word in the sentence to create your password. For example, I bought a little red Corvette for $9000 in 1999 becomes IbalrCf$9i1.
 
Here are more tips:

  • don't include a complete word or series of words (weak = blueSky)
  • don't use obvious substitutions (weak = L0ok0ut)
  • don't reuse any part of an old password
     

If you forget either your username or password, you can retrieve it.