Welcome to Lumen Connect℠

Access your Lumen services through Lumen Connect—our new unified digital platform designed for speed, simplicity, and control. Lumen Connect delivers real-time visibility, actionable insights, and self-service tools to help you optimize operations and accelerate innovation.

Lumen Connect is a direct response to your feedback and the evolving needs of digital business.

• Single pane of glass: Manage your Lumen services with a unified, modern platform—to help streamline operations and reduce tool sprawl.
  
  
• Dynamic control: Access powerful dashboards and proactive alerts for fast, confident decision-making.
  
  
• Actionable insights: Intelligent alerts and customizable features make it easy for you anticipate and resolve issues before they impact your business.
  
  
• Operational agility: Seamless navigation and a self-service document experience enable rapid troubleshooting and optimization.
  
  
• Confidence & security: Built on a secure, reliable platform with auditability and multi-factor authentication.

Let's get you signed in and set up:
 

1. Sign in to Lumen Connect.
   
   
2. Check your profile information and make any needed updates. (We use this information to contact you about your Lumen services and to pre‑fill contact fields on tickets or requests.)
   
   
3. Set up notifications you want to receive for billing, repair ticket, or planned network maintenance.
   
   
4. System administrator? If you're a Lumen Connect system administrator, you can create additional users for your organization. For example, you could set up a user to manage Lumen invoices, create and manage repair tickets, or monitor network performance. Getting the right people into the portal helps make your organization more efficient.

Additional things to help you get started:

• Explore the Lumen Connect dashboard
• Customize your Lumen Connect dashboard
• View the status of an order
• View a list of system administrators for your organization
• Troubleshoot login problems