Welcome to Lumen Connect℠
Access your Lumen services through Lumen Connect—our new unified digital platform designed for speed, simplicity, and control. Lumen Connect delivers real-time visibility, actionable insights, and self-service tools to help you optimize operations and accelerate innovation.
Customer-driven platform evolution
Lumen Connect is a direct response to your feedback and the evolving needs of digital business.
Unified control and actionable insights
- Single pane of glass: Manage your Lumen services with a unified, modern platform—to help streamline operations and reduce tool sprawl.
- Dynamic control: Access powerful dashboards and proactive alerts for fast, confident decision-making.
- Actionable insights: Intelligent alerts and customizable features make it easy for you anticipate and resolve issues before they impact your business.
- Operational agility: Seamless navigation and a self-service document experience enable rapid troubleshooting and optimization.
- Confidence & security: Built on a secure, reliable platform with auditability and multi-factor authentication.
Ready to get started?
Let's get you signed in and set up:
- Sign in to Lumen Connect.
- Check your profile information and make any needed updates. (We use this information to contact you about your Lumen services and to pre‑fill contact fields on tickets or requests.)
- Set up notifications you want to receive for billing, repair ticket, or planned network maintenance.
- System administrator? If you're a Lumen Connect system administrator, you can create additional users for your organization. For example, you could set up a user to manage Lumen invoices, create and manage repair tickets, or monitor network performance. Getting the right people into the portal helps make your organization more efficient.
Note: Help is always available: click the Help button at the top of any page in the portal or click the Lumen Connect Help link in left navigation.