Viewing a standard detail usage report
If you want to understand patterns you're seeing in your voice usage data, run a detail report in Lumen Connect®. With it, you can get more details about your voice service usage. Examples of popular standard detail usage reports include call details and longest call duration. You can edit any of the reports or create a custom detail usage report to view the data you need. If you need to parse the data in the report, you can also create a hierarchy to align the usage data to your organization's structure.
Need to understand high‑level usage trends? View a standard summary usage report or create a custom summary usage report.)
To view a standard detail usage report:
- Using the left menu, click Monitoring, click Voice Reports, then click Usage Reports.
Lumen Connect shows a list of usage reports for your organization.
- On the row for the report you want to view, click the icon (in the Actions column). To filter the list to show detail reports, click the All Report Types list, then select Detailed.)
- Use the filter options to specify the data, structure, and frequency for the report:
- Select the customer number you want the report to include.
- In the Scope field, select what data you want the report to include:
- To include all billing accounts under the customer number, select All Accounts.
- To specify billing accounts to include, select Specific Accounts, use the Accounts Selection field to select the checkbox next to billing accounts you want to include, then click Apply.
- To use a hierarchy, select Hierarchy, then select an option from the Hierarchies list.
- To specify services to include, select Services, click Select Services, then use the window that appears to search for and select the services you want to include. When you're done, click Save.
- To include all billing accounts under the customer number, select All Accounts.
- In the Report Frequency field, select whether you want to view a one-time or recurring report:
- To create a one-time report, select Once, then use the Month Selection field to select the month you want to view a report for.
- To create a recurring report, select Monthly, use the Frequency Month field to select data for the current month or the previous month, then select the day of the month you want the report to run. (For example, you could set up the report to run monthly on the first of the month and to have the report show data for the previous month.)
- To create a one-time report, select Once, then use the Month Selection field to select the month you want to view a report for.
- In the Download File Type field, select the radio button for the type of file you want to use for the report.
- Select the customer number you want the report to include.
- Click Generate.
Lumen Connect creates the report and shows the Generated Reports tab. When the Generating label disappears, the report is ready for you to download. Lumen Connect stores reports for 15 days from the day they're created.
- To download the report, click the icon. (Once you download the report, you can delete it by clicking the icon.)
